Hi, I am Namrata, a Product Designer at GSK. I love designing products that solve complex problems.

13 years of designing across consumer products and enterprise — at the intersection of people, complexity, and meaningful outcomes.

Product Design System Thinking Agentic UX Enterprise UX Design Leadership
Explore the work

Explore the work.

Deep dive ↓

Inspection Readiness Oversight · GSK · 2025–Present

Inspection ReadinessNDA

Designed AI-assisted tools that surface GMP compliance gaps before an auditor walks in — moving GSK's global quality teams from reactive document comparison to proactive, AI-driven oversight.

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Investigation AI · GSK · 2025–Present

Investigation AINDA

Built the product experience for AI-assisted anomaly detection across pharmaceutical manufacturing — compressing weeks-long deviation investigations into hours with guided root-cause analysis.

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Smart Notifications · Pluralsight FLOW · 2024–2025

Smart Notifications

Designed weekly digests and monthly reports for engineering leaders inside Pluralsight FLOW — surfacing code velocity, cycle time, and blocked work in actionable, shareable reports. Shipped across 5+ teams and 3 test phases.

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Rumy Chatbot · Games 24/7 · 2020–2021

Rumy Chatbot

Designed Rumy — a conversational AI handling 40+ flows covering gameplay rules, withdrawals, and live support for millions of Rummy players. Rumy resolved the majority of routine queries without a human agent.

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Take a look.

Four products, years of research, millions of people impacted.

GSK · Inspection ReadinessNDA

01

01 / 2025–Present

Inspection
ReadinessNDA

Principal Product Designer · Science & Technology

6 AI workstreams · 4–5 pharma sites · 1,000–1,500 users

Proactive quality oversight detecting missed deviations, monitoring investigation quality, aligning LSOPs to regulatory standards, and targeting gemba — before an auditor arrives. Investigation timelines cut from 3–6 months to 1–2 months. Compliance gaps reduced from 11,000 to under 800.

02

02 / 2025–Present

Investigation
AINDA

Principal Product Designer · GSK

Gen-AI for DMAIC investigations · 8 AI agents · £12.2M potential benefit

AI platform guiding investigators through structured deviation investigations aligned with GQSOP 15 & 14 — covering 5W+H, direct cause, Gemba, human factor, repeat assessment, and classification. Embeds decision support at every step. Scaling from 50 MVP users (Dec 2025) to 500+ (Feb 2026) to 5,000+ users (May 2026).

03

03 / Pluralsight · 2024–2025

Smart
Notifications

Senior Product Designer · FLOW

3-phase rollout · 5+ teams · 1,500+ B2B learners

Designed an engagement loop for VPs and Directors inside Pluralsight Flow: monthly performance reports + weekly metric digests, surfacing team health without manual data-sorting. MVP → Alpha → Beta → GA across 5+ teams. Lifted CSAT 30% and engagement 40% in the first quarter post-launch.

04

04 / Games 24/7 · 2020–2021

Rumy
Chatbot

Product Designer · Conversational AI

40+ conversation flows · 3 query categories · In-game help

An in-game conversational bot covering gameplay queries, cash withdrawals, and technical support — resolving queries without a human agent. New player onboarding improved dramatically; app download conversion grew from 2% to 10.6%, and referral conversion rose 8%.

Design and its impact.

Cut investigation timelines from 3–6 months to 1–2 months.

At GSK, AI-assisted investigation workflows reduced compliance gaps from 11,000 to just 800 — freeing scientists from manual processes and putting resolution back in their hands.

Drove a 30% satisfaction lift and 40% engagement boost.

A redesigned support tool for 1,500+ learners raised CSAT by 30%, while a new onboarding experience for 300+ users grew engagement by 40% in the first quarter post-launch.

Grew app download conversion from 2% to 10.6%.

A register-before-download flow redesign at Games24x7 quintupled install conversion, and a revamped referral experience pushed new-user conversion up by 8%.

About

I really enjoy ambiguous problems. They usually excite me most. I don't need everything to come to me as a complete PRD with every requirement already figured out.

"I like getting into a problem when there are still many unknowns, exploring different possibilities, and figuring out what makes the most sense for that situation."

I am also a business-oriented person. I think about the business first: what value will this provide? If it provides value to the business, it should also create value for customers.

This is my approach. I keep this in mind when we create a product, enhance an existing one, or add something new. It should always create value for the business and stay user-focused, not technology-focused.

Namrata Singh — Principal Product Designer

Experience

2025 – PresentPrincipal Product DesignerGSK · BangaloreCurrent
2022 – 2025Senior Product DesignerPluralsightPast
2019 – 2022Product DesignerGames 24/7Past
2018 – 2019UX DesignerTIAAPast
2016 – 2018UX/UI DesignerInfobean TechnologiesPast
2015 – 2016UX/UI DesignerSynsoft GlobalPast
2013 – 2015Freelance DesignerIndependentPast

What people say.

"

Your work translated complex requirements into clear, usable designs that brought these products to life. Thank you for adding clarity and user focus to our solution.

Susan HynesSVP Global Quality, Global Supply Chain · GSK
"

Thank you for your vital contribution to the recent business go-live of Investigation AI Release 1. This is the first step in our plan to proactively leverage AI in deviation investigations and is a major step towards our ambition of Right First Time execution of quality processes.

Simon BamberMSAT & Quality Data, Global Supply Chain Data & AI · GSK
"

Namrata is very organized and good at communicating and working with teams in understanding the design process. She aligns with the user, their needs and process — she's always ready to take feedback and iterate to continuously improve the product.

Michelle HeffronSr. Director of Product Design · Pluralsight (FLOW)
"

Namrata has a good amount of ownership and she is an absolute team player. She has the creativity and innovative ideas ready with her, always trying to bring new and fresh approaches to the given tasks.

Amith AshokanDirector of Design · Games24x7
"

Namrata possesses a deep understanding of customer needs and consistently seeks the most effective solutions to address user challenges. Her role heavily relies on data, and she is performing exceptionally well in her responsibilities.

Savio DantusManager UX · TIAA Bank

Have a complex product problem to solve?

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